Shipping & Returns Policy

At Northline Labs, we are committed to delivering your orders quickly, safely, and with full transparency. Please review our shipping and return guidelines below.

📦 SHIPPING POLICY
Processing Time

All orders are processed within 1–2 business days (Monday–Friday).

Orders placed on weekends or holidays will be processed on the next business day.

Shipping Locations

We ship to:

United States

Canada

Philippines

Australia

United Kingdom

Select international locations
(If your country is not listed, please contact us before placing an order.)

Shipping Methods & Estimated Delivery Times

Delivery time begins after the order has been processed.

Standard Shipping: 5–10 business days

Expedited Shipping: 3–5 business days

Express Shipping: 1–3 business days

Actual delivery times may vary based on destination, weather, customs processing, or courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on:

Destination

Weight

Selected shipping method

The final shipping amount will always be shown before you complete your purchase.

Temperature-Sensitive Shipments

Products requiring temperature control (e.g., peptides) are shipped using proper packaging materials to maintain product integrity during transit.

Lost or Damaged Packages

If your package is delayed or appears lost:

Contact the carrier with your tracking number.

Reach out to us at [your email] so we can assist in coordinating with the shipping provider.

If your order arrives damaged:

Please send photos of the item and packaging within 7 days of delivery.

↩️ RETURNS & REFUNDS POLICY

We want you to be satisfied with your order. If there is an issue, our team will assist you promptly.

Eligibility for Returns

You may request a return if:

The item arrived damaged

You received the wrong item

The product does not match its description

There is an issue with product quality or integrity

Due to the nature of our products, we cannot accept returns for:

Opened, used, or tampered items

Temperature-sensitive items that have been opened

Items returned without prior authorization

Change-of-mind returns (unless unopened and approved)

Return Window

You must contact us within 7 days of receiving your order to request a return.

Once your return request is approved, items must be shipped back within 14 days.

Return Shipping Costs

If the return is due to our error (damaged item, wrong item, incomplete order), Northline Labs covers the return shipping cost.

For all other approved returns, the customer is responsible for return shipping fees.

How to Request a Return

Contact us at [your email] with:

Order number

Reason for return

Photos (if applicable)

Our team will review your request and provide return instructions.

Only authorized returns will be accepted.

Refund Processing Time

Once we receive and inspect the returned item, refunds are processed within 5–7 business days.

Refunds are issued to the original payment method only.

We will notify you by email once your refund has been issued.

📩 CONTACT US

If you have questions about shipping, delivery, or returns, our support team is here to help.

Email: support@northlinelabs.com

Customer Support Hours: Monday–Friday, 9AM–5PM