Last Updated: October 2025

1. Information We Collect

Northline Labs collects information to provide better services to our customers. We collect:

Information You Provide

• Name and contact information
• Billing and shipping addresses
• Email address and phone number
• Payment information (processed securely through our payment processor)
• Research institution or laboratory affiliation

Automatically Collected Information

• IP address and browser type
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and account
• Provide customer support
• Send marketing communications (with your consent)
• Improve our website and services
• Prevent fraud and enhance security
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist with order fulfillment, payment processing, and shipping
• Law enforcement or regulatory agencies when required by law
• Business partners with your explicit consent

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Cookies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Object to certain processing of your data

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us.